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EXTREME HALLOWEEN, INC.
ANSWERS TO FREQUENTLY ASKED QUESTIONS
IS IT IN STOCK? We have live online inventory, so if you can add an item to your shopping cart, it is in stock & ready to be shipped* If something is out of stock, we do not have a date when it will be back in. Keep checking back on the website, it is updated daily as merchandise arrives daily.
In stock orders are shipped out within 1 -2 business days after we receive your order Monday - Friday. Most orders placed by 2pm EST ship the same business day. Please indicate the date you need it. Also take into consideration that packages may be delivered up to 8:00pm your local time. Items labeled Special Order or (SO) may have extra processing time and are subject to availability.
* Items labeled Special Order or (SO) may require extra processing time and are subject to availability.
PLEASE NOTE: Once you place an order, it cannot be cancelled or changed.
Due to the seasonality of our business, we DO NOT ALLOW RETURNS on purchases made between October 15th & November 1st. You may exchange items purchased during this time for items of equal or greater value. Please see our Return & Exchange Policy for details & exchange instructions.
1. Our CONTACT PAGE has information on our business hours, how to get in touch with us, and contact names.
2. Our ORDERING PAGE has Tracking Information, Shipping Prices, and How to Order.
3. Will my package be left at the front door or is a signature required? Most orders do not need a signature to be delivered. The delivery driver will most likely leave packages at the front door if it is deemed safe. We cannot accommodate any special requests or instructions on where the delivery driver should leave a package. If you feel that a signature should be required for package delivery, please contact us prior to placing your order. Only express packages can be sent with a signature required.
4. Military APO & FPO ADDRESSES: We do ship to Military APO and FPO addresses via US Priority Mail. Delivery time to the Military is 3 - 5 days. Then it is up to the Military to deliver the package to the recipient. Please leave enough time for the post office and the military to deliver your package.Please allow 15 business days for delivery. For the shipping price, just use our shipping chart listed on the ordering information page.
5. INTERNATIONAL SHIPPING: We do ship all over the world! International shipping is $50.00 and is shipped via the US Post Office: Express Mail, which takes about 3 - 5 days to get to your country's customs department. Please see International Order Information for details.
For shipping to Canada, see the Canadian shipping page: www.anniescostumes.com/canadiancostumes.htm
For shipping to Alaska, Hawaii, Puerto Rico and any other US possessions there is no additional charge. See our chart on the ORDERING INFORMATION PAGE.
6. CHILD SIZING INFORMATION: Our costume sizes are equivalent to children's clothing sizes, *not ages*. If your child is an in-between size, we recommend that you go with the next size up. We always say it is better to have the costume be a little too big rather than a little too Small! CLICK HERE to see our sizing information.
7. ADULT SIZING INFORMATION: Some costumes are only made in One Size. This does not mean that One Size fits all. Most men's One Size costumes will fit up to a Large. Most women's One Size costumes will fit up to a size 10 or 12. CLICK HERE to see our sizing information.
8. LADIES SIZING INFORMATION: Small = dress sizes 4 through 6, Medium = dress sizes 8 through 10, Large = dress sizes 10-12, XLarge = 12 -14, plus = dress sizes 14 - 20. CLICK HERE to see our sizing information.
9. MEN'S SIZING INFORMATION: Small = jacket size 34 -36, Medium = jacket size 38-40, Large = jacket size 42 - 44, XLarge = jacket size 46 - 48. CLICK HERE to see our sizing information.
10. INCLUSIONS: Each costume only includes what is listed with it. Any other accessories worn by the model would be extra. Please Note: Costume styles, colors & accessories are subject to change. We here at Extreme Halloween do not make the costumes, so we do not have control over these changes that the manufacturers sometimes make. We are doing our best to keep our site descriptions and pictures as up to date and accurate as possible.
11. RETURN/ EXCHANGE POLICY: Click HERE to review our policy on returns and exchanges. There are no returns allowed on orders placed between October 15th and October 31st..
12. CATALOG: We do not have a costume catalog available in print. You can always view our products here online though!
13. SHOPPING CART: Our shopping cart is set up to process credit card orders only. It is a safe and secure way to send your credit card information to us. We have state of the art security features; we take our website security very seriously. You can also order by sending us a check or money order. Visit our ORDERING INFORMATION PAGE for more info.
14. REGARDING OUT OF STOCK ITEMS: The shopping cart will let you know if the item you are ordering is out of stock. You can complete the order if you have other items that you are ordering. As it nears closer to Halloween, items that are sold out are most likely not going to be available for Halloween. Please make a second choice and order that now. We do not back order any out of stock items and we can not take an order for an item that we do not have.
PLEASE NOTE: Once you place
an order, it cannot be canceled or changed.
Due to the seasonality of our business, we DO NOT ALLOW RETURNS on
purchases made between October 15th & October 31st. You may exchange
items purchased during this time for items of equal or greater value.
Please see our Return & Exchange Policy
for details & exchange instructions.
