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EXTREME HALLOWEEN, INC.
RETURN/ EXCHANGE POLICY
The costume industry Standard has always been that there are no returns or exchanges due to the nature of the business. However, because of the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. Costumes are meant to be fun and to have fun in. If for any reason you are not happy with your selection, our return policy is as follows:
All returns are handled through email only. A Return Authorization Number is needed for any returns shipped back to us. Make sure to read the return policy below before ordering and try on the costume as soon as you receive it.
Please Note: Costume styles, colors & accessories are subject to change. We here at Extreme Halloween do not make the costumes, so we do not have control over these changes that the manufacturers sometimes make. We are doing our best to keep our site descriptions and pictures as up to date and accurate as possible.
ORDERS PLACED FROM OCTOBER 15TH TO NOVEMBER 1ST CANNOT BE RETURNED. HALLOWEEN CANCELLATION POLICY: During our busy season (September & October), once an order is placed it starts an automated process and cannot be canceled. .
| FOR RETURNS:
Returned merchandise must be in new condition in the original packaging. All return authorization requests must be emailed to us within 7 days of receiving your order. Orders that you have had for more than 7 days will not be eligible to be returned for any reason, no exceptions. A 15% restocking fee will be assessed for all returned merchandise. No returns for orders placed between October 15th and November 1st. Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges. A refund will be posted to the original card you used. If you paid by check or money order, a check will be mailed to you. Refunds can take up to 6 weeks. All refunds are subject to inspection and will be issued at Extreme Halloween's discretion only. Unauthorized returns will be refused with no credit or will be subject to a 30% restocking fee. This includes packages refused by customers and instances when a customer provided an incorrect shipping address. Also applies to intl shipments not picked up from customs.** The following items are final sale and cannot be returned: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Shoes*, Boots*, Novelty Teeth, Fangs and items marked Special Order or labeled (SO). Costumes that include a wig or beard cannot be returned. *Shoes & boots may be exchanged for size only. Email us for a return authorization code: Returns@ExtremeHalloween.com Make sure to include your customer number OR transaction ID number. |
FOR EXCHANGES:
If you would like to exchange, you should 1st place a new order for the new merchandise you need to replace what you would like to send back. Please be aware that it is up to you to place a new order to replace your original order before you can receive a return authorization code. Place the new order before emailing us to ask for an exchange. All exchange authorization requests must be emailed to us within 7 days of receiving your order. Orders that you have had for more than 7 days will not be eligible to be exchanged for any reason, no exceptions. You may exchange for the same item or other merchandise of equal or greater value. Extreme Halloween is not responsible if the item you are trying to purchase for an exchange is out of stock; in that case, the return policy will still apply. Exchanges are allowed all year and are not subject to a restocking fee. The following items are final sale and cannot be returned or exchanged: Makeup, Wigs, Beards, Mustaches, Socks, Tights, Novelty Teeth, Fangs and items marked Special Order or (SO).Costumes that include a wig or beard cannot be returned or exchanged. *Shoes & boots may be exchanged for size only. Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges. A refund will be posted to the original card you used. If you paid by check or money order, a check will be mailed to you. Refunds can take up to 6 weeks. Email us for an exchange authorization code: Returns@ExtremeHalloween.com Make sure to include your customer number OR transaction ID number for each order. |
If an item was shipped in error or is defective, please Email for return instructions.
Be sure to include your customer # OR transaction ID # and a short description of your problem.
Items labeled Special Order or (SO) may have extra processing time and are subject to availability.
Extreme Halloween will make every effort to ship your order in a timely manner. If an order is time sensitive, the customer must tell Extreme Halloween the date that the item is needed. However, Extreme Halloween will not be held responsible for late deliveries by any freight carrier. Once packages are shipped from our warehouses, Extreme Halloween, Inc. no longer has control over the package and the party receiving the delivery takes over responsibility of the package at that time. APO and FPO deliveries must allow at least 15 days for delivery. International deliveries must take into consideration that we have no control over customs delays or delays in another country.
**International orders that are held by customs and are not picked up by the customer or refused by the customer and is returned to Extreme Halloween, Inc. will be subject to a 30% restocking fee and the customer pays all shipping, return shipping & any taxes due. Orders that are not returned to Extreme Halloween, Inc. will not be eligible for any refund.
All charges labeled as "shipping" are to mean the shipping and handling fee. Upon purchase, the customer assumes all liability in the use, misuse, or handling of any product and will not hold Extreme Halloween, Inc., employees or owners liable for any reason.
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